FREE SHIPPING ON ORDERS OVER $75

Policies

Care Instructions:

Bandanas and Scrunchies:

    • Handwash or Spot Clean only
    • Lay flat to dry.
    • Do not iron logo tag.
Bows:
    • Handwash or Spot Clean only
    • Lay flat to dry.

  

Shipping Policies:

Please make sure you enter the correct address when ordering.

If your package hasn't shipped yet and you've entered the incorrect address, please email us at scruffypupco@gmail.com, so we can make sure we change it to the correct address.

If your package has shipped and you've entered the incorrect address, and it is returned to sender(Scruffy Pup Co.) we do require you to pay for shipping a second time to have the package reshipped.

Shipping costs and time varies based on the shipping option you choose at checkout. Scruffy Pup Co. is not responsible for any package that is lost or stolen during its shipment to you.

If you have any questions or concerns, please feel free to contact us at scruffypupco@gmail.com.

Return & Exchange Policies:

We currently do not accept returns as all of our items are handmade and made-to-order. 

We accept exchanges for damaged products. If you receive a damaged product please email us at scruffypupco@gmail.com with photos and a description of the damage.

Disclaimer:

All of our items are handmade and made-to-order so there are small variations in pattern orientation, color, sizing, and shape. We are currently at a 7-14 day processing time as one person is making all of the products. 

Please understand these items are not damage-proof and can be vulnerable to damage by misuse(or if your pup sees it as a fun new toy :) ) Please make sure to monitor your pup while they are wearing any of our items to ensure no damage is done to them. We cannot replace or refund any item that has been damaged by your pet.